Support
How can we help?
Email jakewarburton37@gmail.com — typical reply within 1–2 business days.
Getting started
How do I add the Home Screen widget?
Long-press anywhere on your iPhone Home Screen until icons jiggle, tap the + in the top corner, search for DoseStack, choose a small, medium, or large size, then tap Add Widget. The widget will populate with your next dose once you've created at least one protocol.
Why isn't the widget showing my data?
Open the app at least once after creating or editing a protocol so the widget timeline can refresh. If it still looks stale, remove the widget from the Home Screen and add it back. If a dose was very recently logged, the widget can take up to a minute to repaint.
How do reminders work?
DoseStack uses iOS local notifications scheduled on your device. Enable them in onboarding or under Settings → Reminders in the app. You can set a lead time (for example 15 minutes before a scheduled dose). Reminders will not fire if you have notifications disabled for DoseStack in iOS Settings.
Privacy and data
Where is my data stored?
On your device. DoseStack has no account system and no server backend for your protocol, dose, or note data. Your records never leave your phone. iCloud sync is on the roadmap but not at launch.
Can I hide compound names on the widget?
Yes. Privacy Mode replaces compound names with the generic label "Next Dose" so what's visible on your Home Screen is non-identifying. Toggle it under Settings → Privacy.
How do I delete all my data?
Use Settings → Delete all data in the app, or uninstall DoseStack — uninstalling clears the app's local storage and the App Group container the widget reads from.
Does DoseStack provide medical advice?
No. DoseStack is a tracking journal only. It does not provide medical advice, prescribe medication, recommend protocols, or replace a licensed healthcare professional. Consult a qualified professional before starting, changing, or stopping any therapy.
Subscription and billing
What's included in DoseStack Pro?
Home Screen dose widget, multiple active protocols, smart reminders, private widget mode, and dose history.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone: Settings → your Apple ID at the top → Subscriptions → DoseStack → Cancel Subscription. Or open apps.apple.com/account/subscriptions. Deleting the app does not cancel your subscription.
How do I restore a previous purchase?
On the paywall screen, tap Restore purchases. Make sure you're signed in to the same Apple ID that originally purchased the subscription.
How do I get a refund?
Subscription refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find DoseStack, and request a refund. We have no ability to process refunds on Apple's behalf.
Troubleshooting
Notifications aren't appearing.
Check iOS Settings → Notifications → DoseStack and confirm Allow Notifications is on, with the styles you want (banners, sounds, badges). If you've granted permission and they still don't fire, try the Send 5-second test button in the app's Reminders settings — that's the fastest way to confirm the pipeline is working.
The app feels stuck or won't open a screen.
Force-quit the app (swipe up from the Home indicator and flick DoseStack up) and reopen it. If the problem persists, email us with your iPhone model and iOS version.
Contact
For anything else, email jakewarburton37@gmail.com. Include your iPhone model and iOS version when reporting bugs — it speeds things up considerably.